Inside your package include a brief description of work required, your mailing address, phone, your email, and the actual value of your knife.
If you have another email address on different server, like Hotmail or Yahoo include it too, because if I can't reply to your messages or send you my repair update and pictures because your email server blocks my IP address, I have no means to communicate with you properly, if at all.
Add my address to your Address Book and see that you can receive attachments.
Your telephone number is required for the return mail on Expedited or Express stickers.
Also include my full address and telephone number (250) 455-2594.
This was recommended by customs, and it is helpful in case the package gets held for any number of reasons.
The phones will save a couple of weeks of regular mail processing, and it is also required for above mentioned mail form.
Email is important so I can notify you of the return shipment - my email frequently crashes.
As you will see, I do spend a lots of my valuable time, and effort, to keep you up to date on your repair.
This includes taking multitude of pictures which have to beDecember 21 for email, and generally letting you know what is happening with your knife.
If the repair does not go as smooth as planned, or something goes wrong as it happens from time to time, I will let you know immediately, and also I do expect immediate reply..
I would appreciate if you acknowledge / reply to my email in timely matter. Your reply is not only expected, but required.
There is nothing worse than trying to deal with non-responsive customer.
If you do not have an internet at home and use of public access is limited to you, please advise me on how frequently you can check your email before repair starts.
If you must use your phone, I do have an answering machine when not available, and will try to call back the number you call from.
Speak slowly and clearly as my connection is not the greatest and some past calls just could not be understood.
As there will be no record of your phone call, I can't use it for my later reference - this is a major setback for your repair if it is more than a few days down the road.
My answering machine also looses some messages, so I have no idea what the call was about.
If you do not hear from me within a day or two, give me another call, send another email.
Thank you for your understanding, and compliance.