Shipping Information & Instructions
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NO UPS / NO FedEx
USPS or CANADA POST ONLY

From you to me
Customs declaration



WRONG!!!
USPS Form CN 22 USPS Form CN 22

USPS Customs Declaration

Just recieved a package with new or old USPS declaration CN 22 sticker (Form) with a bar code on top.
As you notice thhis sticker is divided into Left half for customs only, the right half on the left one has sender info, on the right white one the right half has both sender and the receiver. The incorrect information for the repair is in the left example
LOOK closely at what check box are you checking!!!
On the left form customer checked the top box as the one checked on the white right form, except they are swapped.
Box selected on the left was "Merchandise" and no details on the line next to it.
This now resulted in substantial fee the PO has to collect before releasing the package. Then hassle with sending appeal form to customs trying to correct the screw-up.
You should get one this form at the Post Office, to stick to your parcel or padded envelope when you ship items Internationally.
No other forms are necessary to fill as you are NOT "Selling" or "EXPORTING" any goods.
Select OTHER from check boxes and DO write Repair on the line. Do NOT leave the line empty.
Write into Detailed Description of Contents:
example:  Knife for repairs and add Returning to USA, Not a sale
Into the column for Value enter NCV and Total Value: NCV and SIGN

NCV=No Comercial Value - You can also enter Value=$1.00 Total: $1.00 or $0.00

There is NO insurance on the form CN 22.
Insurance is available on Customs Declaration and Dispatch Note - CP 72 - PS Form 2976-A - on the drop down information menu above
Your knife's real value and identical Insurance Value are NOT entered on the CN 22 form.

DO NOT LET ANY IGNORANT POSTAL EMPLOEE/POSTMASTER CHANGE THIS VALUE!!

That form section is for customs only. You can find help how to fill these forms online

The $1000 on the left form above was originally $0.00 overwritten by such ignoramus.
It is simple and dependable method - also cheepest. No package was lost in last 25 years.

If you screw the form up it goes through the Customs Brokers who demand extortion fee that PO has to collect before releasing your package.
Of Course I will refuse to pay since I am not purchasing your "merchandise".
I will ask Post Master to hold the package to give me time to contact you -= then it will be returned back to customs for reprocessing.
This takes I am told minimum 3 weeks.
If you rather pay up to save time and pay up, An extra $50.00 US will be my fee for the lost time and travel expense, plus the customs brokers fee..
If you select this option, have to send the check by Express Post within 24hrs so I can ask the PO to extend the hold on the package.


NOTE: Customs requirements for return shipping to USA:
You must tell me the value you think your knife is worth - and I have to declare it on the customs declaration form.
Canadian forms are now updated with proper input fields.


NO UPS / NO FedEx

Neither of these couriers deliver to our town, and I am not going to drive a 120 miles to their nearest center to pick up your broken knife.

USPS or CANADA POST ONLY

To get the Postal Money Order - you do have to make your body appear st the Post Office to get the IMO or MO
International for USA, regular for Canadians. Bring cash of plastic as you will have to pay for it in person.



  Payment
A victim of a credit card scam and mail fraud, I do not accept Credit Card payments, Personal checks, or especially NO PayPal.
Include your payment with the knife to be repaired.
Ask for International Money Order (IMO) at your Post Office.
Include the International Money Order check in US dollars, for all US orders,
The Canadian Postal MO check for all Canadian orders.
Make payable to: Tony Hnilica, PO Box 657, Lytton, B.C.







Important note

Inside your package include a brief description of work required, your mailing address, phone, your email, and the actual value of your knife.
If you have another email address on different server, like Hotmail or Yahoo include it too, because if I can't reply to your messages or send you my repair update and pictures because your email server blocks my IP address, I have no means to communicate with you properly, if at all.
Add my address to your Address Book and see that you can receive attachments.
Your telephone number is required for the return mail on Expedited or Express stickers.
Also include my full address and telephone number (250) 455-2594.
This was recommended by customs, and it is helpful in case the package gets held for any number of reasons. The phones will save a couple of weeks of regular mail processing, and it is also required for above mentioned mail form.
Email is important so I can notify you of the return shipment - my email frequently crashes.

As you will see, I do spend a lots of my valuable time, and effort, to keep you up to date on your repair.
This includes taking multitude of pictures which have to beDecember 21 for email, and generally letting you know what is happening with your knife.
If the repair does not go as smooth as planned, or something goes wrong as it happens from time to time, I will let you know immediately, and also I do expect immediate reply..

I would appreciate if you acknowledge / reply to my email in timely matter. Your reply is not only expected, but required.
There is nothing worse than trying to deal with non-responsive customer.
If you do not have an internet at home and use of public access is limited to you, please advise me on how frequently you can check your email before repair starts.

If you must use your phone, I do have an answering machine when not available, and will try to call back the number you call from.
Speak slowly and clearly as my connection is not the greatest and some past calls just could not be understood.
As there will be no record of your phone call, I can't use it for my later reference - this is a major setback for your repair if it is more than a few days down the road.
My answering machine also looses some messages, so I have no idea what the call was about.
If you do not hear from me within a day or two, give me another call, send another email.

Thank you for your understanding, and compliance.


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Tony Hnilica
*AJH* Custom Knives & Services
PO Box 657
LYTTON, B.C. V0K-1Z0
CANADA
[tell: (250)455-2594]



Packaging your chefs, or hunting knife with a fixed naked blade.

It is important that you follow those simple packaging instructions. Thanks.


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