In 40+ years of shipping the knives, not one uninsured (or with insurance of no more than $200) package to or from me was ever lost or stolen in Canada or USA.
In the customer's home town Post Office - Pasadena, USA the package with 2 repaired knives got stolen.
I say that the visible amount of package insurance ($600) and the description was what the thief could not resist.
The Canada Post claim center had refused to pay the insurance because
there was no proof of the knives value as it was a gift from a friend.
The US Post office was not responding at all - many ignorant people seem to work there - that is a fact.
I had to provide the evaluation of the knives by "Certified" appraiser, and in the end the claim was accepted.
I was able to mail to the customer the claim payment. Took only 4 month.
As it is with every insurance, any country, the goal is to collect your money without paying any out if possible.
Dear Mr. Tony Hnilica, Regretfully without proof of value * proof of value (documentation acceptable to Canada Post showing proof of the sender’s value, either the sender’s cost, retail cost, repair cost, depreciated value or replacement value as deemed appropriate by Canada Post)* claim cannot be assessed properly.
Inside your package include a brief description of work required, your mailing address, phone, your email, and the actual value of your knife.
The theft of packages is rare, this was the very first one in my 40 years of shipping to USA, so a chance of a repeat is negligible.
There is and always was the chance it may happen to your knives on the way to me, or back to you.
This can not be guarded against and it applies to any package you mail or ship in or out of either country.
Package insurance fees are collected, but for us to collect this insurance is not simple.
Do read the fine print in your Post Office what is actually covered.
Do not expect to collect any if you do not have a proof of the value
you are insuring it for.
Antiques, jewelry and other valluables are not insurable as are many
other items - This was always the case - nothing new here.
Do not pay the extra package insurance fee.
When you decide to ship:
If you have another email address on different server, like Hotmail or Yahoo include it too,
because if I can't reply to your messages or send you my repair update
and pictures because your email server blocks my IP address, I have no
means to communicate with you properly, if at all.
Add my address to your Address Book and see that you can receive
Your telephone number is required for the return mail on Expedited or
Also include my full address and telephone number (250) 455-2594.
This was recommended by customs, and it is helpful in case the package
gets held for any number of reasons.
The phones will save a couple of weeks of regular mail processing, and
it is also required for above mentioned mail form.
Email is important so I can notify you of the return shipment - my
email frequently crashes.
As you will see, I do spend a lots of my valuable time, and effort, to
keep you up to date on your repair.
This includes taking multitude of pictures which have to beDecember 21
for email, and generally letting you know what is happening with your knife.
If the repair does not go as smooth as planned, or something goes wrong
as it happens from time to time, I will let you know immediately, and
also I do expect immediate reply..
I would appreciate if you acknowledge / reply to my email in timely
matter. Your reply is not only expected, but required.
There is nothing worse than trying to deal with non-responsive customer.
If you do not have an internet at home and use of public access is
limited to you, please advise me on how frequently you can check your
email before repair starts.
If you must use your phone, I do have an answering machine when not
available, and will try to call back the number you call from.
Speak slowly and clearly as my connection is not the greatest and some
past calls just could not be understood.
As there will be no record of your phone call, I can't use it for my
later reference - this is a major setback for your repair if it is more
than a few days down the road.
My answering machine also looses some messages, so I have no idea what
the call was about.
If you do not hear from me within a day or two, give me another call,
send another email.
you for your understanding, and compliance.