 
USPS Customs Declaration sticker - white in color
with a bar code on top.It is PS Form 2976 - example at right -> You should get one at the Post Office, to stick to your parcel or padded envelope when you ship items Internationally. No other forms are necessary to fill as you are NOT "Selling" or "EXPORTING" any goods. Write into Detailed Description of Contents: example: Knife for repairs and add Returning to USA, Not a sale select OTHER from check boxes - may write Repair. Into the column for Value and Value total enter Value=$0.00 Total: $0.00 and SIGN Your knife's real value and identical Insurance Value are NOT entered on the 2976 form. There is no insurance on this shipment. It is simple and dependable - no package was lost in last 25 years. If you screw this up it will cost you extra for customs brokerage fees, my extra time to attend to the mess, and sometimes many more days added to the turn around as your package is held up in customs for processing. An extra $40.00 US will be my fee, plus all the customs fees (this depends on how much value you placed in the wrong place). You will have to pay this before your knife is returned, and without delay. |
 A victim of a credit card scam and mail fraud, I no longer accept Credit Card payments or Personal checks. Include your payment with the knife to be repaired, or mail in a separate envelope. Payment by Money Order is just as good as cash but safer, and is the answer. It is the only type of payment banks have no problem processing. Saves many days and hassles, and also it is one step in fraud prevention. Ask for Postal MO or IMO at your Post Office. Include the International Money Order check in US dollars, for all US orders, the Canadian Postal MO check for all Canadian orders. Make payable to: Tony Hnilica, PO Box 657, Lytton, B.C. |
 Inside your package include a brief description of work required, your mailing address, phone and email. If you have another email address on different server, like Hotmail or Yahoo include it too, because if I can't reply to your messages or send you my repair update and pictures because your email server blocks my IP address, I have no means to communicate with you properly, if at all. Add my address to your Address Book and see that you can receive attachments. Your telephone number is required for the return mail Expedited or Express stickers to be processed. Also include my full address and telephone number (250) 455-2594. This was recommended by customs, and it is helpful in case the package gets held for any number of reasons. The phones will save a couple of weeks of regular mail processing, and it is also required for above mentioned mail form. Email is important so I can notify you of the return shipment - my email frequently crashes. As you will see, I do spend a lots of my valuable time, and effort, to keep you up to date on your repair. This includes taking multitude of pictures which have to be edited for email, and generally letting you know what is happening with your knife. If the repair does not go as smooth as planned, or something goes wrong as it happens from time to time, I will let you know immediately, and also I do expect immediate reply.. I would appreciate if you acknowledge / reply to my email in timely matter. Your reply is not only expected, but required. There is nothing worse than trying to deal with non-responsive customer. If you do not have an internet at home and use of public access is limited to you, please advise me on how frequently you can check your email before repair starts. If you must use your phone, I do have an answering machine when not available, and will try to call back the number you call from. Speak slowly and clearly as my connection is not the greatest and some past calls just could not be understood. As there will be no record of your phone call, I can't use it for my later reference - this is a major setback for your repair if it is more than a few days down the road. My answering machine also looses some messages, so I have no idea what the call was about. If you do not hear from me within a day or two, give me another call. |
 Tony Hnilica
*AJH* Custom Knives & Services PO Box 657 LYTTON, B.C. V0K-1Z0 CANADA [tell: (250)455-2594] |
This web site was created and is maintained by Tony Hnilica -
*AJH* Custom Knives & Services
